What materials are used in your garments?

We use high-quality, sustainable materials such as natural cotton and modal silk, which are eco-friendly and gentle on the skin.

How do you ensure the quality of your products?

Each garment undergoes rigorous quality checks at every stage of production, from fabric selection to final inspection, to ensure the highest standards are met.

Are your products ethically made? 

Yes, all our products are ethically made, supporting fair wages and safe working conditions for our artisans and craftsmen.

How should I care for my House of Madalsa garments?

Detailed care instructions are provided with each garment to help you maintain its quality and longevity. Generally, we recommend dry cleaning for our products for their longevity.

Do you use natural dyes?

Yes, we use natural dyes that are environmentally friendly and safe for your skin.

Are your products handmade?

Our products are handmade by skilled artisans using traditional techniques such as hand-block printing, hand painting,  embroidery.

Why might prints and colors vary slightly in each piece?

Since our prints are manufactured manually and we use natural dyes, each garment may have slight variations in print and color, adding to its unique charm. Rest assured, every piece goes through our 5-step quality check to ensure the highest quality.

What payment methods do you accept? 

We accept various payment methods including credit cards, debit cards, net banking, UPI, and popular digital wallets.

Is it safe to use my credit/debit card on your website?

Yes, our website uses secure encryption to ensure your payment details are safe and protected.

Can I use multiple payment methods for a single order? 

Currently, we do not support multiple payment methods for a single order. Please choose one method of payment during checkout.

When will my card be charged?

Your card will be charged immediately upon placing your order.

Do you offer Cash on Delivery (COD)? 

No, we do not offer Cash on Delivery (COD) at this time. Please use one of our other secure payment methods available during checkout.

What should I do if my payment is declined?

If your payment is declined, please check your payment details and try again. If the problem persists, contact your bank or our customer service team for assistance.

What are your shipping options?

We offer free standard shipping within India. For international orders, shipping costs and delivery times will be calculated at checkout based on the destination.​

How long will it take for my order to arrive?

Delivery times may vary based on your location. Standard shipping typically takes 5-7 business days.

Do you ship internationally?

Yes, we ship internationally. International shipping times and costs will be calculated at checkout based on the destination.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email/SMS. You can use this number to track your package on our website or the carrier’s website.

What should I do if my package is delayed or lost? 

If your package is delayed or lost, please contact our customer service team with your order number. We will assist you in locating your package or arranging a replacement if necessary. 

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to request a cancellation.

How will I be refunded for a cancelled order?

If your order is cancelled within the allowed timeframe, you will receive a full refund to your original method of payment. The refund process may take 5-7 business days.

What if I need to cancel my order after 24 hours?

If you need to cancel your order after 24 hours, please contact our customer service team. We will do our best to assist you, but please note that cancellations may not be possible if the order has already been processed or shipped.

Can I make changes to my order instead of cancelling?

Unfortunately, this option is not available. Once an order is placed, changes cannot be made. You may cancel the order within 24 hours and place a new one. ​

What is your return policy?

We accept returns within 7 days of delivery but only for production errors or major defects, though each item goes through our 5-step quality check. Items must be unworn, unwashed, and in their original condition with all tags attached. For size variations, we won't be able to accept returns; please refer to the size chart diligently before placing the order.

How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and a return authorization.

Are there any items that cannot be returned?

Custom-made or personalized items, sale items, and gift cards are non-returnable.

How do I exchange an item?

A: If you need to exchange an item due to any defects, please share the images with our customer service team. Once we receive the images, we will verify the issue and get back to you with further steps. The exchange will be processed only after receiving the original item.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and details of the issue. We will arrange for a replacement or refund.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, except in cases where the item received is incorrect or damaged. The replaced or exchanged product will be shipped free of charge.

When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.

What items are eligible for a refund?

Refunds are only available for items that have production errors or major defects. Items must be returned within 7 days of delivery in their original condition with all tags attached.

What if my refund is late or missing?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

Can I get a refund for sale items?

Sale items are non-refundable. Only regular-priced items may be refunded.

If the FAQ section didn't answer your question, please feel free to drop us a message, and our team will get back to you as soon as possible.

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